Return rules summary

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bookstore@artguide.com.au. Please note that returns will need to be sent to the following address: Art Guide Bookstore, C/O Graham Meadowcroft, 43–47 Simpson Street, Northcote, Victoria, 3070, Australia.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bookstore@artguide.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bookstore@artguide.com.au.

Updated July 2015

How your information is stored

In the event that you subscribe to any activity on the website, your personal information is held in a database. The database is protected by a firewall as well as host-based security. The data is not transmitted over the Internet once it has been stored in the database. If Art Guide Australia management ever has a requirement to transmit the data over the Internet (For example, to make an off-site backup) it will be in encrypted form.

Disclosing your information

We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when:

> you agree to the disclosure;
> we use it for the purposes we collected it; or
> disclosure is required or authorised by law.

Tips on sending us information

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:

> always close your browser when you have finished your user session
> ensure others cannot access your personal information and emails if you use a public computer.

Quality of information

We will take reasonable steps to ensure that the information that we collect and use is accurate, complete and up-to-date.

If something goes wrong

Please contact us by email or by phone, if you believe:

> someone has gained access to your personal information by mistake
> we have breached our privacy obligations or your privacy rights in any way
> you would like to discuss any issues about our privacy policy.
> We will try to satisfy any privacy questions that you have and correct any errors on our part.

Changes to our Privacy Statement

This privacy policy relates to our current privacy standards. We may vary our privacy policy from time to time. We will notify you of any changes by publishing the latest policy from time to time on our site.

Last updated: October 15, 2024

Art Guide Australia Bookstore Website

Use of this website (https://bookstore.artguide.com.au/) by a person (User) is subject to the following terms and conditions and any additional terms or notices displayed by us elsewhere on this website from time to time (together, Terms of Use).

By using this website, you agree to be bound by the Terms of Use as updated from time to time. If you do not agree with any of the terms contained in the Terms of Use, do not use this website.

1. Use of this website

This website is owned and operated by Print Ideas Pty Ltd (ABN 95 091 091 593) trading as Art Guide Australia (Art Guide Australia). The information on this website is provided for general informational purposes only. Users access the website, and rely on the material contained in the website, at their own risk.

2. Disclaimer of warranties and representations

Except as required by law, Art Guide Australia gives no express or implied warranties, and makes no representations, in relation to this website. In particular, while care has been taken in creating the website, Art Guide Australia does not warrant or represent that:

• the information or any material provided on the website is accurate, complete, up to date or suitable for any purpose;

• the website itself is free from any computer viruses or other defects; or

• User’s access to the website will be continuous or uninterrupted.

3. Limitation of Art Guide Australia’s Liability

Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, Art Guide Australia limits its liability, where it is entitled to do so, to the resupply of the relevant service, or paying the User the cost of that resupply. Otherwise, to the maximum extent permitted by law, Art Guide Australia and its officers, employees, agents and representatives will not be liable for any loss or damage (including consequential loss or damage) to any person or entity, however caused (whether by negligence or otherwise), which may arise directly or indirectly in respect of any error, omission or misrepresentation in any information or material provided on this website or otherwise as a result of or in connection with the use of this website or any information or material provided on this website.

4. Copyright

Copyright in the material on this website (including text, graphics, logos, icons, sound recordings and software) is owned by Art Guide Australia or its licensors.

Users may download information from this website and print out that information, but only for their own private, non-commercial use. Otherwise, except as permitted by the Copyright Act 1968 (Cth), no part of this website (including any material posted on this website) may be reproduced, copied, published, adapted, framed or transmitted in any form or by any means without the prior written consent of Art Guide Australia. Requests for consent should be directed to:

Art Guide Australia

43–47 Simpson Street, Northcote, Victoria 3070, Australia
Tuesday & Friday, 11am–5pm
+ 61 3 9812 6948
info@artguide.com.au

5. Linking to our website

Users must not:

• establish a link to this website in a way that makes the material contained on this website appear to be part of the User’s website;

• display or use a link in a manner that causes this website or any part of this website to display within a frame;

• reproduce, reuse or redistribute any part of the material contained on this website for any commercial purpose whatsoever without the prior written consent of Art Guide Australia; or

• harm or diminish the name or reputation of Art Guide Australia, or bring Art Guide Australia into disrepute, contempt, scandal or ridicule, by establishing a link to this website.

6. Links to third party websites

This website may contain links to other websites that are not operated or controlled by Art Guide Australia. Those links are provided for convenience only and may not be current. Provision of a link should not be construed as an endorsement or approval of the third party website by Art Guide Australia.

Art Guide Australia is not responsible for the content of third party websites, which are not covered by these Terms of Use. Users access those websites at their own risk. Third party websites should have their own Terms of Use, which Art Guide Australia encourages Users to read.

7. Availability and Use

This website is designed for use within Australia. Users must ensure that their access to, and use of, this website, is not illegal or prohibited by laws which apply to them or in their location.

8. Indemnity

Users indemnify Art Guide Australia in relation to all loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Art Guide Australia as a direct or indirect result of the User acting inconsistently with or breaching any part of the Terms of Use.

9. Jurisdiction

The content, operation and interpretation of this website and these Terms of Use will be governed by the laws of the State of Victoria, Australia. The User agrees to submit to the exclusive jurisdiction of the Courts of Victoria in the event of a dispute arising out of, or in connection with, this website.

10. Changes to these Terms of Use

Art Guide Australia may amend these terms and conditions from time to time by posting the amended version on this website. Subsequent or continuing use of this website will constitute acceptance of any changes.

If any part of the Terms of Use is or becomes void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have an effect as close as possible to the effect of the void part.

Please understand that our postal times may vary depending on the volume of orders - Typically, orders are processed and dispatched within 1-3 business days.
All orders are shipped within the Australia Post network – If required, Express Post options are available at checkout.

Trade name: Art Guide Bookstore

Phone number: 0410455924

Email: bookstore@artguide.com.au

Physical address: 43-47 Simpson Street, Northcote VIC 3070, Australia

ABN: 95 091 091 593